Who needs a paid subscription?
The account responsible for the community manages the Urbira subscription. Homeowners and residents invited to that community use its subscription coverage; they do not need to buy a separate plan to participate. Their role still determines what they can see and change.
Two kinds of ownership matter here. A unit owner owns a home in the community. The community account owner is the Urbira user responsible for the community, initially the person who creates it. That person may be a property manager or someone managing a self-managed community. Being a unit owner or a board member does not, by itself, make you responsible for Urbira billing.
If you are invited to an existing community, confirm that you have joined the correct one. Buying a subscription on your own account does not replace the subscription covering someone else’s community.
Who gets charged?
When the responsible account completes paid checkout, the subscription is linked to that account’s billing customer in Stripe. Renewal charges use the payment method configured for that subscription. Urbira does not automatically charge each homeowner’s card because they join a community or are assigned a unit.
For example, if an administrator creates a community and subscribes, invited homeowners use that administrator’s coverage. A homeowner would manage and pay for their own subscription if they also created a community under their own account and subscribed for it.
The account charged by Urbira and the party that ultimately funds the expense may differ. A board and its manager should agree who authorizes the purchase, which payment method to use, and whether the cost is paid or reimbursed by the community. Urbira’s subscription does not decide that arrangement or automatically divide its cost among homeowners.
Is the subscription the same as community dues?
No. The subscription pays for using Urbira. Community dues, special assessments, and invoices to unit owners are separate community obligations and records. Joining Urbira does not cancel those obligations, and paying a community invoice does not renew the administrator’s software subscription.
If your statement includes a software expense, ask the community’s responsible contact how it was approved and allocated. For broader context, read what community dues support.
How do units and multiple communities affect the plan?
Plan capacity counts units with an assigned owner across all communities for which the account is responsible. A unit without an assigned owner does not count toward that capacity. The count is based on units, rather than the number of invited people; an owned unit still counts even if its owner has not started using Urbira.
For example, 20 units with assigned owners in one community and 15 in another use 35 units of the same account’s capacity. Creating a second community does not give that account a second allowance.
Starter supports up to 25 owned units, Community up to 100, and Professional has no owned-unit limit. Review the pricing page and the plan shown in your account before purchasing. If the total exceeds the current limit, subscription-controlled changes can be blocked. A downgrade must support your current owned-unit count.
What happens during and after the trial?
New accounts receive a 30-day trial. Check the trial end date in the subscription view and use the time to test your community’s workflow. To continue with a paid plan, the responsible account selects a plan and completes checkout; the trial itself is not proof of a paid subscription.
When trial or paid coverage ends, subscription-controlled changes can be restricted while viewing existing information remains available subject to permissions. An expired plan does not give every participant access to every record. Homeowners should contact the community account owner about a subscription restriction rather than buy an unrelated personal plan.
What are credits, and who uses them?
Credits cover metered services, such as certain AI-assisted tasks. They are separate from the plan’s unit capacity and are not money for paying community dues. Community-scoped metered work uses the responsible account’s credit balance, including work initiated by other authorized participants.
Starter includes no monthly credits, Community includes 100, and Professional includes 500. Annual billing still releases included credits monthly, rather than making the whole year’s allowance available at once. Included credits remain valid for their allocation month and the following two credit months; check the expiration dates shown in the wallet. Purchased credit packages do not have a scheduled expiration.
The responsible account can review usage and purchase additional credit packages from the subscription view. A low balance can block a metered task without meaning that all core community tools have stopped working. Buying credits does not renew an expired plan or increase its unit limit.
How do renewal, plan changes, and cancellation work?
Paid subscriptions offer monthly or annual billing and renew unless cancellation is scheduled. Use the subscription view to review the plan, billing cycle, status, period end, units, and credits. Open billing management to review payment details and the options available for your subscription.
Changing a paid plan or billing cycle can generate a prorated invoice immediately. If payment is incomplete, the change may remain pending; confirm the resulting plan and status before relying on the new capacity. Resolve a failed renewal through the responsible account’s billing management. Payment problems can eventually restrict subscription-controlled changes for the covered communities.
Cancellation is scheduled for the end of the current billing period. Confirm the cancellation and end date in your account. Canceling renewal is separate from deleting an account or archiving a community, and it does not settle community dues or invoices.
What should happen when the administrator changes?
Changing a role or inviting a new administrator does not by itself move subscription responsibility. Use the community transfer process when the community account owner needs to change, and check the receiving account’s capacity and subscription status.
A community transfer does not move the outgoing account’s Stripe subscription, payment method, or credit balance to the incoming account. Agree on the handoff date, confirm coverage for the receiving account, and review any remaining communities before deciding whether to change or cancel the outgoing subscription.
If responsibility is unclear, use Urbira support to identify the appropriate next step. Never share a password or full card details to arrange a handoff. Keep the community’s approvals and billing contact documented so the next board or manager can continue the work. The workspace guide explains everyday access and handoffs.