Terms of Service

Acceptance and service scope

By creating an account, signing an agreement in the dashboard, accepting an invitation, or otherwise using the service, you agree to these terms. If you act for an organization, property manager, or community, you represent that you have authority to bind that party.

Urbira provides software for community operations, resident and owner portals, maintenance workflows, payments, messaging, electronic signatures, document storage, and automation tools. Functionality may vary by plan, workspace configuration, geography, and third-party availability.

We may add, remove, improve, or discontinue features. Some features may be beta or depend on third parties, and we do not guarantee uninterrupted availability of every feature.

Accounts and acceptable use

You must provide accurate account information, keep it current, and safeguard your login credentials, one-time passcodes, two-factor methods, and access devices. Workspace owners are responsible for the users invited into their community to the extent permitted by law.

Do not use the service for unlawful conduct, abuse or exploitation, harassment, privacy violations, fraud, phishing, spam, malware, illegal goods or conduct, or intellectual-property infringement. Do not interfere with the platform, bypass limits or security controls, or reverse engineer restricted portions of the service.

You are responsible for ensuring that your data, communications, uploads, and instructions are lawful and that you have the rights and permissions needed to use them with the service.

Subscriptions, payments, and credits

Paid features may require a recurring subscription, service credits, or both. By purchasing, you authorize Urbira, Stripe, and other payment processors to charge the selected payment method for recurring fees, one-time purchases, applicable taxes, and authorized amounts.

Subscriptions renew at the end of each billing term unless canceled before renewal. Unless stated otherwise, fees are non-refundable, purchased credits are non-transferable, and promotional or included credits may carry separately disclosed limits, rules, or expiration dates.

If payment fails or is reversed, we may suspend access to paid features, pause processing, or revoke credit access until the account is brought current.

Content, AI, and intellectual property

You retain ownership of content you submit and grant Urbira a limited, non-exclusive right to host, copy, transmit, display, back up, secure, and process it only as necessary to operate, support, and improve the service for you and authorized community users.

AI-assisted features use selected content solely to provide the requested feature. Outputs may be inaccurate or incomplete; you must review them before relying on, publishing, or acting on them. We do not use customer content to train Urbira or third-party AI models.

Urbira’s software, interfaces, branding, content, and underlying technology are owned by Urbira or its licensors. Subject to these terms and any paid plan, we grant a limited, non-exclusive, non-transferable right to use the service for internal business or community operations.

Moderation, copyright, and termination

We may review content reports, remove content, restrict visibility, preserve evidence, warn users, suspend access, or terminate accounts when appropriate. Copyright owners and users may submit notices and counter-notices under our DMCA Policy.

You may stop using the service at any time. We may suspend or terminate access for a violation of these terms, unpaid amounts, risk to users or the platform, or when continued service is no longer commercially or legally feasible. Cancellation does not remove payment obligations already incurred.

Disclaimers, liability, and governing law

To the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the maximum extent permitted by law, Urbira is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption. Where limitations are not permitted, aggregate liability is limited to amounts paid for the service in the preceding 12 months.

These terms are governed by the law stated in your applicable written agreement; otherwise, Florida law applies, excluding conflict-of-law rules. Disputes are resolved in state or federal courts in Miami-Dade County, Florida, unless applicable law requires another forum.

Questions

For questions about these terms, billing, or account access, email support@urbira.com. If you need a copy of the version you accepted, contact us and we can help identify the agreement version associated with your account.